At SiliconSealant.co.uk, we are committed to providing high-quality products and ensuring your satisfaction. If you are not fully satisfied with your purchase, please review our Refund and Returns Policy below.
1. Returns
Eligibility for Returns:
Items must be returned within 30 days of delivery.
Products must be unused, in original packaging, and in the same condition as received.
To process a return, please include your order confirmation and proof of purchase.
Non-Returnable Items:
Items that have been opened, used, or damaged due to misuse are not eligible for returns.
Products marked as “Final Sale” or “Non-Returnable” cannot be returned.
How to Initiate a Return:
To start a return, please contact our customer service team at info@mdlautoparts.com with your order details.
Once approved, securely package your item and send it to the address below. Please include your order number for reference.
Return Address:
MDL Auto Parts, Unit E7,
Star Business Park,
Barlow Way,
Rainham, RM13 8UP,
United Kingdom
Phone: +44 7377 458805
Email: info@mdlautoparts.com
Return Shipping Costs:
Customers are responsible for return shipping costs, except in cases of damaged, defective, or incorrect items.
We recommend using a trackable shipping service or purchasing shipping insurance to ensure safe return.
2. Refunds
Inspection and Processing:
Once we receive your return, we will inspect it and notify you within 5 business days about the approval or rejection of your refund.
Approved Refunds:
If approved, your refund will be processed, and a credit will be applied to your original payment method. Refunds may take 5-10 business days to reflect, depending on your payment provider.
Partial Refunds:
Partial refunds may be granted in the following cases:
Items returned after 30 days.
Products not in original condition or missing parts.
Returns showing signs of use or damage.
Non-Refundable Fees:
Original shipping fees are non-refundable unless the return is due to our error, such as an incorrect or defective item.
3. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at info@mdlautoparts.com with details of the issue.
Once approved, we will arrange for a replacement.
4. Damaged or Incorrect Items
Reporting Damages:
If your item arrives damaged or is incorrect, please contact us within 48 hours of receipt at info@mdlautoparts.com. Include photos of the item and packaging.
Replacement or Refund:
For damaged or incorrect items, we will cover return shipping costs and either replace the item or issue a full refund.
5. Cancellations
Order Cancellations:
Orders can be canceled before they are shipped. Please contact us immediately at info@mdlautoparts.com or call +44 7377 458805 for cancellation requests.
Refunds for Canceled Orders:
A full refund will be issued for successfully canceled orders.
6. Additional Information
Lost or Missing Refunds:
If you haven’t received a refund after the processing time, check with your bank or credit card company. If you need further assistance, contact us at info@mdlautoparts.com.
Restocking Fees:
No restocking fees are applied if items meet return eligibility criteria.
Contact Us
For any questions about our Refund and Returns Policy, please contact:
Email: info@mdlautoparts.com
Phone: +44 7377 458805
Return Address: MDL Auto Parts, Unit E7, Star Business Park, Barlow Way, Rainham, RM13 8UP, United Kingdom
We appreciate your business and are here to ensure your satisfaction with our products and services. Thank you for choosing SiliconSealant.co.uk!
Customers are responsible for the shipping costs for returns, except in cases of damaged, defective, or incorrect items.
We recommend using a trackable shipping service or purchasing shipping insurance to ensure we receive your return.
2. Refunds
Inspection and Processing:
Once we receive your return, our team will inspect it and notify you of the approval or rejection of your refund within 5 business days.
Approved Refunds:
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Refunds may take 5-10 business days to appear on your statement, depending on your payment provider.
Partial Refunds:
In certain situations, only partial refunds may be granted:
Items returned more than 30 days after delivery.
Products that are not in their original condition or are missing parts.
Returns with signs of use or damage.
Non-Refundable Fees:
Original shipping fees are non-refundable unless the return is due to our error, such as sending the wrong item.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@mdlautoparts.com with details of the defect or damage.
Once approved, we will arrange for a replacement product to be sent to you.
4. Damaged or Incorrect Items
Reporting Damages:
If your item arrives damaged or you receive the wrong item, please contact us within 48 hours of receipt at info@mdlautoparts.com. Include photos of the item and packaging for verification.
Replacement or Refund:
For damaged or incorrect items, we will cover return shipping costs and either replace the item or issue a full refund, depending on your preference and product availability.
5. Cancellations
Order Cancellations:
Orders can be canceled before they are shipped. Please contact us immediately at info@mdlautoparts.com or call +44 7377 458805 for cancellation requests.
Refunds for Canceled Orders:
If your order is canceled successfully, a full refund will be issued to your original payment method.
6. Additional Information
Lost or Missing Refunds:
If you haven’t received a refund after the processing time, please check with your bank or credit card company first. If you still need assistance, feel free to reach out to us at info@mdlautoparts.com.
Restocking Fees:
No restocking fees apply to returned items, provided they meet the return eligibility criteria.
Contact Us
For any further questions about our Refund and Returns Policy, please reach out to our support team:
Email: info@mdlautoparts.com
Phone: +44 7377 458805
Return Address: Unit E7, Star Business Park, Barlow Way, Rainham, RM13 8UP, United Kingdom
We appreciate your business and are here to ensure your satisfaction with our products and services. Thank you for choosing SiliconSealant.co.uk!